Tomorrow of every connected enterprise is Hyper-connected Enterprise

 

Hyper-connected Home

Where do buy sugar from? Pay cash and buy from local grocery store? or order sugar on mobile app? If you are using #BigBasket or #Amazon to buy 1kg Sugar then you should be aware that 100s of computers/devices and at least half a dozen companies,from manufacturer to stockist to cargo delivery to Amazon, all are collaborating over a 'hyper connected network' to get your sugar delivered on time. Which means you are already part of Amazon's Hyper-connected Enterprise where computers, devices and employees create a seamless delivery experience for the customer. Your smart-city is becoming a Hyper-connected city - water, electricity, garbage, emergency services, healthcare, social-welfare everything has either moved or moving to Hyper-connected network of enterprises. You may want to check how companies like Libelium World are helping monitor environment in smart-cities in Spain.

Take another example of entertainment industry. How do you watch your favorite sport? In your living room on large screen TV, live stream on your mobile/tablet/laptop or do you use a dedicated app like Hotstar? Most likely you use all these medium to watch a game of live cricket. Entertainment is being delivered today everywhere and anywhere you choose to be. It is possible because #Hotspot and #Accenture have created a Hyper-connected environment to deliver the content on all medium to deliver content even when you have poor network connectivity. Energy sector suffered huge losses because of electricity leakage and was one of the first to adapt Smart Meter & Smart Energy distribution system. A decade back #USA #Florida based Duke Energy claimed that its electrical system have the capacity to automatically detect, isolate, and reroute power when a problem occurs.

 

Your enterprise too is live 24/7 because the customers expect you to provide service not just on phone between 9 to 5 but at a time that is convenient to them and over a medium of their  choice. The epidemic has only accelerated seamless service delivery over digital medium in a transparent, reliable and secure manner. The enterprise has evolved in many ways and new business models of collaborations are in play to deliver services to the consumer.The digital enterprise is evolving to a new paradigm and it is called Hyper-connected Ecosystem.The biggest change that we are witnessing today is not just the mandate for extraordinary agility and business resilience but also a drastic shift in consumer demand. An evolution of the digital ecosystems that are driving businesses today required organizations, people, devices connecting seamlessly by leveraging an effective hyper-connected ecosystem.

Some leaders talk of Hyperconnected Enterprise as the next phase of Digital enterprise what they don't realize is the evolution had already started years back and you are already on a Hyper-connected Network.The core idea behind Digital Enterprise was always to deliver a services over a connected ecosystem and pandemic has  necessitated innovation to make a business impact and ensure sustainability. The focus today is to enable new innovative open ended technology solutions that are seamless and integration ready to reach the masses. 

 

Blocks of Hyper-connected Enterprise

 

Some enterprises may already have a well designed information system that requires minimal work to become hyper-connected enterprise. The remaining enterprises have to redesign the process ,underlying systems and imbibe the culture of digital dexterity.  The enterprise vision has to change along with the employee mindset to adapt and embrace emerging technologies along with existing technologies to achieve better business outcome and to deliver new products. Not an easy order as it requires enterprise and employees to learn new skills as well as change in culture. Every industry is either moving to become a hyper-connected enterprise or they will have to quickly do the transformation if they intend to stay relevant and compete with the competition who have adopted the new way of doing business. 

The journey

Today enterprises need to be connected to deliver value. From lead generation to fulfillment to customer support all the processes have to be digital.In the next post we will discuss some examples of Everywhere Digital Enterprise. Until everything is connected to everything else...