AI is making an impact across indudsry verticals and AI can make even bigger impact when the Indian government's start using AI because governments touch more people's life than any other organization. Often agencies are understaffed or overworked and people have to wait in queue for ages. AI can't replace humans but it can reduce the work load of humans. These are some areas where government should start implementing AI.
1. Process Automation
Through out the government departments, there are backlogs of many types: cases, requests, applications, etc. AI enabled software could speed through these backlogs and prioritize critical tasks and even find solutions to some basic Yes/No tasks thus reducing long pending tasks. AI could reduce the size of the backlogs, let humans focus on the challenging requests and speed up the processing.
2. Recruiting Automation
The Indian government is the one of the largest employer with a huge backlog of vacancies from teachers to officers and the biggest challenges among all organizations: is hiring adequate talent. One way the government could take advantage of AI is to adopt recruiting automation technology to streamline candidate sourcing, automate interview scheduling
3. Disaster Management
Artificial intelligence is a set of powerful technologies that can derive insights from tons of data to keep us safe. From predicting earth quake and aiding in rescue efforts to warning us of external threats and even automating high-risk tasks that we is done by government everyday. By enabling these technologies to help keep us safe governmental bodies can do their part to make India a safer place.
4. Cybersecurity
Cybersecurity is a growing concern for both government and financial institutions. Adversaries are leveraging AI in their tools, techniques and processes. Governments should leverage AI for vulnerability, threat and risk management. AI can help in forecasting, preventing and mitigating risk by using AI enabled self learning * self defending software
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5. Taxation
One way that government could take the most out of AI is by coordinating the financial analysis from multiple transaction mediums for taxation purposes. No more tax evasion and no more double taxation and faster tax refunds using AI.
7. Irregular Financial Activities
Applying artificial intelligence in the government can make services faster and more tailored. One way that the government can use AI to its advantage is by detecting irregular financial activities like money laundering, terrorist financing and fraud.
8. Health Care Services
Our barely-existent health care systems and pension systems are a major strain on the central and state budget. Governments are trying to improve these systems and with AI and distance medicine the costs can be reduced. AI can also automate government grants, health insurance claims and identify fraudulent claims and fill in for the lack of resources and long queues.For minor illness automated medical system can provide medical advice to those in remote corners of India till they can reach a doctor.
9. Security Agencies
AI is the process of simulating computers to have the capability of imitating intelligent human behaviors.AI can be used in various ways in immigration services, for crime prevention and solving criminal cases using a centralized AI intelligence.
10. Auditing Efficiency
Using AI, the most likely candidates for audit could be quickly brought to the top for human inspection. It's important to keep the human element, but for quick evaluation, AI can have a much better return on investment particularly in prioritizing audit tasks
11. Judiciary / Courts
One of the longest backlogs by any agency is probably in the legal systems. The nature of work is such that the petitioners themselves delay the cases till they get a satisfactory solution but the legal sytem wants to deliver a well informed and just verdict and AI can help judiciary deliver it. One cannot even imagine the new judiciary and they way it will transform the justice delivery by using AI & ML by delivering critical ipupts to the judges and also in dismissing trivalent cases .
