A quick recap for those who are new to AI - Most of the computer-generated solutions now emerging in various industries do not rely on independent computer intelligence. Rather, they use
human-created algorithms as the basis for analyzing data and
recommending treatments. By contrast, “machine learning” relies on neural networks (a computer
system modeled on the human brain). Such applications involve
multilevel probabilistic analysis, allowing computers to simulate and
even expand on the way the human mind processes data. which means, not
even the programmers can be sure how their computer programs will derive
solutions.
There’s yet another AI variant, known as “deep learning”. In deep learning software learns to recognize patterns in distinct layers. In healthcare for example,
this mechanism is becoming increasingly useful. Because each
neural-network layer operates both independently and in concert –
separating aspects such as color, size and shape before integrating the
outcomes – these newer visual tools hold the promise of transforming
diagnostic medicine and it can even search for cancer at the individual
cell level.
From the above examples I hope you agree that AI-based programs can help agencies cut costs, free up millions of labor
hours for more critical tasks and deliver services better, faster. In future AI can help do 'Thinking' for the government but it is early days for that! Today AI programs can recognize faces and speech, they can learn and make informed decisions. AI-based technologies include machine learning, computer vision, speech recognition, natural language processing & robotics. AI is powerful, scalable and improving at an exponential rate.
Developers are working on implementing AI solutions in everything from
self-driven cars to autonomous drones, from “intelligent”
robots to speech translation. The rise of more sophisticated cognitive technologies is of course,
critical to advances in several verticals:
- Rules-based systems capture and use expert knowledge to
provide answers to tricky but routine problems. As this form
of AI grows more sophisticated, users may not realize they aren’t conversing
with a real person. For example, an expert system might help a doctor choose the correct
diagnosis based on a cluster of symptoms, or use historical game data to help a chess player select tactical moves to
play a game and like wise within government, AI systems can answer a large amount of queries and reduce workload on humans.
- Speech recognition transcribes human speech automatically and
accurately. The technology is improving as machines collect more
examples of conversation. This has obvious value for dictation, phone
assistance, and much more. For example, I worked with one police team to implement recording reports using speech recognition software. All police officers are not expert typist so a FIR (First Investigation report) that takes 45 minutes to register can be documented in 15 minutes of less using speech recognition with minimal errors.
- Machine translation translates text or
speech from one language to another. Significant advances have been
made in this field in only the past year.
Machine translation has obvious implications for international
relations, defense, and intelligence as well as in our multilingual
society and has numerous domestic applications. For example a popular book written in English can be translated in Spanish by a computer and save months of human effort.
- Digital vision is the ability to identify objects, scenes,
and activities in naturally occurring images. It’s how Facebook sorts
millions of users’ photos, but it can also scan medical images for
indications of disease and identify criminals from surveillance footage.
Soon it will allow law enforcement to quickly scan license plate
numbers of vehicles stopped at red lights, identifying suspects’ cars in
real time. I was a technical architect for a project we did for French government where we did prototype of a system to identify wanted criminals in public transport.
- Machine learning as we know takes place without explicit programming. By
trial and error, computers learn how to learn, mining information to
discover patterns in data that can help predict future events. The
larger the data sets, the easier it is to accurately gauge normal or
abnormal behavior. When an email program flags a message as spam, or
your credit card company warns you of a potentially fraudulent use of
your card, machine learning may be involved. Deep Learning as we discussed is a branch of machine learning involving artificial neural networks inspired by the brain’s structure and function and
- Robotics is the creation and use of machines to perform
automated physical functions. The integration of cognitive technologies
such as computer vision with sensors and other sophisticated hardware
has given rise to a new generation of robots that can work alongside
people and perform many tasks in unpredictable environments. For examples
use of drones, robots used for disaster response, and robot assistants
in home health care. Another example is the state of Maharashtra in India is working with WEF to use drones to collect data to improve irrigation system for farming.
- Natural language processing performs complex task of organizing and understanding language in a human way.
This goes beyond interpreting search queries or translating between
Mandarin and English text. How it helps is combined with machine learning, a system can
scan websites for discussions of specific topics even if the user
didn’t input precise search terms. Computers can identify all the people
and places mentioned in a document or extract terms and conditions from
contracts. As with all AI-enabled technology, these become smarter as
they consume more accurate data—and as developers integrate
complementary technologies such as machine translation and natural
language processing the scope is infinite.
What is required is a AI task force to be setup to get insight into areas where AI will deliver maximum returns and improve time to process pending work load. From public services to judiciary each organization can speed up the processing with help of AI and NLP.