Disclaimer - I am an information technology architect (aka Digital Technology Architect) and this post is not about technology! We technology managers in IT encounter most tough and dynamic challenges of project management. Industry veterans will tell you that IT is one industry where expectation is to deliver most of the deliverables as of 'yesterday'! Yesterday is a way of speak and nothings gets delivered yesterday but IT managers often have to plan delivery with a very aggressive target date with an imaginary start date in the 'Past'!
I don't have experience of working with Indian government but when I see politicians complicate simple problems by not following principles of management I am often tempted to work in government for few years. If today's politicians were in IT industry none of them would last in their job for more than a month! Imagine a minster who is elected for 5 years talking about target delivery date 15 years into future! Dude, Which management institute did you graduate from?
Governance in any sector, at any level and in any situation requires the leader to analyze the problem, plan a solution with clearly defined target and time lines, highlight the risks and get it reviewed before implementing it and finally be accountable for the outcome. A manger of a small company, a general in the army, a CEO of a large corporation and top executive of governments follow the same basic principles of governance. Does not matter if you are graduate from Wharton or if you picked management skills on the job your success and failure as a manager depends on how well you are able to implement the core principles of governance. My father is a management guru and my management training started early in life when I was in school. I started observing how my dad managed thousands of employee, a mix of laborer, engineer, chartered accountants and doctors. My father sometimes allowed me to accompany him to office and sit in the conference room where he conducted management trainings. I learned that good managers never stop learning, good managers attend trainings conducted by junior employees, not always to learn something new but to promote the culture of learning from each other. I observed that my father was most happy when he know all his employees were happy and he was disturbed when even one employee or employee’s family member was facing trouble. I realized that there are no working hours for a manager. As the top boss you have to be there for your team, your employees 24/7 all days of the year. I realized that many times a manager’s family has to take a back seat because your team comes first. I also came to know that if you are a good manager the genuine feedback should also come from the families of the employee because that reflects the state of your employee’s family. When the employee is happy and content Manager can see the reflection in face of his family members.
I want to talk about governance of #Jammu&Kashmir because for years I have wondered why a state like #Jammu&Kashmir has to continue to suffer when they religiously vote to elect their government which they expect to improve their living conditions but nothing changes. The difference between a company and country is that country allows you to choose your manager and that’s amazing power in hand of the people. It also means additional responsibility for the manager because he does not get the post because of his education but because of the trust of the people. I fail to understand why Chief Ministers and Prime Ministers do not understand that they are being promoted directly to the top job by the people and it is their solemn responsibility to ensure well being of each and every citizen with uttermost commitment. The other advantage a elected leader has is to select his own team of best people to ensure good governance, something that is not always possible for a manager governing a company.
It is a privilege and honor to manage the country and states of India. A Prime Minster has the luxury to pick his team of ministers (even if they have lost the election!), pick best experts from the market, he has power to manage finances & he does not have to report to a supervisor for 5 years. Which means PM has the luxury to plan well, set his own timelines and implement all that he has promised to the voters. Sadly I do not see political leaders use this opportunity to deliver their promises made to the people. Possibly because some promises were made only to get votes and others fail because of lack of vision and planning. A state is a big company with interests across vast variety of subjects ranging from infrastructure, social welfare, industrialization, job creation, tourism, health, law and security. Every state has unique requirements and a political leader is fully aware of what are the priorities for the state. We are familiar with 5 year and 10 year programs run by governments which I would assume were fairly successful in delivering a large portion of the desired outcome. Lately we see political leaders talking about plans for 2022, 2050 , Gandhiji's 125th Birth anniversary and what not. I fail to understand how a government elected for 5 yrs can can align its vision with some leaders birth centenary without a plan and resources to implement the plan. In last 20 years I have seen many things being promised to people of #Jammu&Kashmir and hardly 1% of the promises were delivered.
As a manager when I am handed a project my work starts with reviewing the project and creating a list of things that are going well and things that are not going well. We need to keep improving on the initiatives that are doing well and use the learning to implement the plans in areas where the project is not doing well. I would identify the processes that are not giving results and scrap them and setup processes that can give measurable results and ensure a transparent monitoring. I do not see that happening in #Jammu&Kashmir and so I thought of analyzing what could be going wrong and what should be done to correct it. At the first glance you realize that the state management has been totally ineffective in delivering results. In a company when this happens a senior executive is sent to take charge of the situation and guide the lower managers to start delivering. We do not wait for the officers to retire so that next batch of officers would deliver result so why not follow the same process for #Jammu&Kashmir? From media interviews, social-media comments and Kasmiri's working in my city I realized that people seem to have lost faith in the local leaders and their expectations are continuously being marred by the performance of the state leaders. A state that is being terrorized by agents across the border where security personals are being abducted and killed is very unnerving & unsettling for any common man. In such a situation the Prime Minister who is also the CEO of the country should have realized that he does not have the required skill in his #J&K team and it is time that he should roll-up his sleeves and take steps to build the confidence of J&K people. The constitution did not define boundaries for the Prime Minister and there is no protocol that stops the Prime Minster from visiting the state of #Jammu&Kashmir every week for next 8 to 10 weeks to personally supervise the efforts of his team, meet the citizen, understand their concerns, meet the families of the victims and assure them that they are as important to him as any person sitting in Delhi or Mumbai. Gradually as things improve and Kashmiri's gain confidence in their Prime Minster and their country he can reduce his visits to once a month for next 12 months and so on. We in-fact see that the CEO has forgotten all the promises he made to the share-holders/voters of his country. By delegating the tasks to subordinates a CEO of the company cannot shun the responsibility bestowed upon him
So
here is my advice to the Prime Minister so that he can plan better and
get the state of #Jammu&Kashmir to normalcy ASAP.
1) Be on the ground zero - When things are going wrong whats most
critical is for the team to see their leader standing with them shoulder
to shoulder. CEO's cannot run troubled companies by sitting in AC
offices and delegating work when there is a crisis. Right now the Indian
citizen is J&K is scared. He is like a kid lost in the jungle and
needs his family to hold his hand and assure him. I do not see the Hon Prime Minister reaching out to hold hands of the common man. You don't have to celebrate Diwali with the soldiers
because soldiers are trained to take the pressure. You will have to
spend Diwali, Id, Baisakhi and X'mas with the common man of J&K. When the son gets
martyred and the father has his Prime Minsters shoulder to cry on and
his country's assurance that he will be taken care of in his old age the
father will gladly send his other son/daughter to lay their life for
the country. So I request you to start going to different cities of J&K every week to supervise your plans and start confidence building measure Mr Prime Minister
because your ministers can live without saluting you for one day a week and
the rupee will not fall any lower.
2) Create a list of whats working and what's not working - India's Kashmir policy has not succeeded but is not a total failure - for
that matter no policy can be a total failure. There are degrees of
success and failures in any organization. There are things that are
going well an there are things that are failing in J&K. You have to
manage your limited resources to fix the things that are not going well
and we do not seem to be doing that. We look at J&k and we speak of
J&K as a single problem which it is not. How do you account for
success of security forces, success of individual sports persons at
international level, varying terrorist activities across the state &
success of plans in some areas of the state? A what's
working/not-working list is a statement of assertive planning. It shows
your willingness to accept failure and introspect. It also means
learning from success of one scheme and implementing key learning's to
other areas and I hope the state will do it.
3) Vision & Plan - So whats the short term vision for next 6 &
12 months for #Jammu&Kashmir? Are we going to take militancy as it
comes? In a company when we work on product that has major issues all
across we conduct a review, break down the problem into smaller
problem, make small teams to attack each problem and a senior person
works with each team to create a plan of action that gets monitored
daily till we achieve the end result. Or are you flying a plane without a flight plan? That's bloody
dangerous because you have limited fuel and you will eventually crash
land if your destination and flight plan are not decided. So please
create a vision along with experts and tell every member of your cabinet about your vision. Work with them to create sort and long term plans and ask the ministers to
dream of their plan every night and work on it everyday till we
achieve our vision. The current state of affairs in #J&K demand daily monitoring of progress of you plan an in-charge and at least weekly monitoring by PM himself. Are you following AVPMA for #J&K (analyze-visualize-plan-monitor-act-repeat) Mr Prime
Minister? I think you have left everything to army and governor and under crisis this will not work. It requires the experience and stakes of CEO to revive a sick company.
4) Vasudhaiva Kutumbakam
- Kashmiri's have been living an alien life for decades. When did a
Kashmiri interact with his brothers in other states of India? His
brothers who live peacefully, brothers who don't worry about terrorist
attacks and their daughters can party alone at night and return home
safely. If it can happen in Mumbai why not in Shrinagar or Kupwara ?
Let the government start exchange of students and citizen. Let the
Kasmiri's see what they are missing in their life, let them experience
the effervescence of our beautiful democracy. We the tax payers will
gladly pay higher tax for such initiatives that will unite us even
further. Forget the bullet train Mr Prime Minister lets use the 1000Cr
loan to invest in the concept of #India. If there is peace we will build 1000 bullet trains across India and that too without charity of Japanese. Let
the Kashmiri's know that some Hindu/Muslim/Sikh/Christian sitting in
Kodaikanal, Mumbai or Boddhgaya cares for him and will gladly break
bread with him. Vasudhaiva Kutumbakam should start with brotherhood in India and the world will follow later.
5)
Heal the scarred - What are we doing for families of those who have been martyred
by terrorism? We don't see govt taking any special efforts for rehabilitation. Terrorism is India's problem and not just
J&K's problem. When you have cancer you need holistic healing of the
body, you don't neglect the cancer affected part because it is
malignant. What are the special efforts done to reach out to the
families, to provide for them, to ensure that they get support in return
of the sacrifice of their family member. The citizen of J&K is
facing unprecedented circumstances
and need innovative healing approach. Some NGO's are doing their bit
but Indian government which usually is not in business of healing & rehabilitation will
have to take unparalleled steps to bring normalcy to these scarred
families. You wanted people to support #SwacchBharat, we will take 4
steps to support your initiative for #RehabilitationJammu&Kashmir but you
will have to tell us your plan and we will do out bit to support the implementation. Mr Prime Minister
country is looking at you because you are our leader and people expect
you to guide them.
6)
Politics & Controversies - We are used to wild
statement and controversies by politicians but J&K is not the play field for
political games. Giving religious color to a heinous crime does not
solve any issue as you are well aware and yet you have avoided
restraining and reprimanding your leaders. It is your responsibility as
the PM to ensure that every leader of your party to speak responsibly and display mature and responsible conduct. We Indian's are a
matured community, much more sensible and sensitive then most of the
western world yet our politicians are the most irresponsible politicians
in the world. As a Prime Minister whenever you have given a positive
call every Indian has supported you and will continue to support you. What is disappointing is to see that the most powerful man, the Prime Minister is not able to control the political leaders of his party and other
parties. #MaanKiBaat is a failed one way
street where you talk about your govt instead of addressing people's
problems and that's why nobody listens to it and I wish you had realized
it by now. There should be a channel called #Jammu&KashmirKeMaanKiBaat
where people can call in and entire India can listen to their
grievances and your response. Do you think you can control political
leaders Mr Prime Minister?
7)
Jobs and livelihood - It is well known fact that unemployment and
poverty lead to criminal tendencies and religious extremism. What has
the government done to create job opportunities in #Jammu&Kashmir?
How many of the 100 new mobile factories are setup in J&K? How many
food processing units have been setup in J&K? What are we doing to
promote travel to J&K? Mr Prime Minister we cannot wait to curb
terrorism before we start promoting tourism. The disillusioned youth
who are throwing stones for paltry sum of 500Rs is indicator of the
poverty in J&K. Are you aware of any other city in India where youth
are ready to fight their own army and sacrifice their eye and life for
500Rs? Sir, the situation is grim and we have not acted to provide jobs
to people of J&K. You have the power to instruct companies to
invest in J&K , you have the power to implement new schemes under
president rule. Will you use your powers to bring the change Mr Prime
Minister? The soldier is prepared for the battle but the Kashmiri has
been pushed into the battlefield along with his wife and kids without
any training to defend himself. I could see the tears and anger in the
eyes of Aurangzeb's father and I did not see any disappointment in his
eyes because he still had faith in his country, his people and his
Prime Minister. Will you fly to J&K and hold his hand and hand of
other families Mr Prime Minister.
I have read in history books that a small army took on a mighty enemy
and were winning the battle until they came to know that their Senapati,
their General had run away. Suddenly they were demoralized, they lost
the courage and will and they lost the battle they were winning. History
remembers the brave and their sacrifices, even fragile looking men like
Lal Bahadur Shastri are heroes because they humility & they were
brave when it mattered. Do you have the courage and commitment to take
feedback, introspect and change your ways Mr Prime Minister? Will you
put the country and Indian's ahead of your ego Mr Prime Minister? OR
will we all lose the battle to ego's of politicians?